PURPOSE
Sentinel Healthcare Solutions is dedicated to delivering quality services to you, and this policy outlines our ongoing commitments to you regarding the management of Personal Information and Health Information. We adhere to the Australian Privacy Principles (APPs) outlined in the Privacy Act 1988 (Cth).
WHAT IS PERSONAL INFORMATION AND WHY DO WE COLLECT IT?
Personal Information and Health Information pertain to details or opinions that identify an individual and their health conditions, collected on behalf of Sentinel Healthcare Solutions. This information is gathered through various means, including correspondence, telephone, facsimile, email, our website, your website, and third parties. We cannot guarantee the policies of authorised third parties or the integrity of website links. The primary purpose of collecting your Personal Information is to provide our services to you.
SENSITIVE INFORMATION
Sensitive information, as defined by the Privacy Act, includes details or opinions about an individual’s personal or health-related matters. We use sensitive information only for the following purposes:
- The primary purpose for which it was obtained
- A directly related secondary purpose
- With your consent
- Where required or authorised by law
THIRD PARTIES
While we endeavour to collect your Personal Information directly from you whenever reasonable and practicable, there may be circumstances where we receive information from third parties. In such cases, we take reasonable steps to ensure you are informed about the information provided to us by these third parties.
DISCLOSURE OF PERSONAL INFORMATION
Your Personal Information may be disclosed in various circumstances, including:
- With third parties when you consent to such disclosure
- Where required or authorised by law
SECURITY OF PERSONAL INFORMATION
We store your Personal Information in a manner that reasonably protects it from misuse, loss, unauthorised access, modification, or disclosure. When your Personal Information is no longer needed for its intended purpose, we take reasonable steps to either destroy it or permanently de-identify it. However, most Personal Information is retained in client files for a minimum of 7 years.
MAINTAINING THE QUALITY OF YOUR PERSONAL INFORMATION
We value the accuracy and completeness of your Personal Information. Therefore, we take reasonable steps to ensure it remains up to date. If you discover inaccuracies or outdated information in our records, please notify us promptly so we can update our records and continue providing quality services to you.